Returns & Exchanges
At Carol's Daughter, we want you to love your beauty routine, so if you are not completely satisfied with your purchase, we offer easy returns within 30 days of receipt. Please note that items must be in their original condition and include all original packaging to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the hair, body, or skincare items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.
Pack Your Products
Securely pack the items in their original box or a sturdy shipping container, ensuring all lids are tightened to prevent leaks during transit.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a confirmation email once our warehouse team has processed your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing